Worldwide Distribution
30-Days Money Back Guarantee
40K+ Happy Installs & Counting
Designed in New York, USA
Worldwide Distribution
30-Days Money Back Guarantee
40K+ Happy Installs & Counting
Designed in New York, USA
Need more information?
You can find it here.
We offer a 30-day money-back guarantee on normally stocked items. You can return products in their original, like-new condition for a full refund within 30 days of purchase. There are no restocking fees. For items with free shipping or paid shipping, actual shipping costs will be deducted from the refund, with receipts available upon request.
To initiate a return:
Note: Custom or special order items are not returnable. Returns of unopened, currently stocked items may be possible after 30 days - contact us to confirm. Returns past the 30-day period may qualify for store credit only and/or have a 15-35%+ restocking charge, subject to inspection.
Yes! All VidaBox, VidaMount, VidaCharger, VidaPower, and DataCharger branded products offer a minimum 1 year warranty worldwide.
For products sold and shipped to the EU or UK, we offer a 2 year warranty for those regions.
Please contact us if you need product support or warranty services during this time!
Once an order is placed, all orders are automatically sent to one of our many international warehouses for immediate fulfillment. In stock items are typically shipped the same or next business day, followed by a tracking number sent to you via email!
We currently accept Visa, Mastercard, Discover, and American Express for all USD transactions online, as well as ACH, check, or wire trasfer payment for POs and other non-online orders. For international / foreign currency orders, we accept Visa and Mastercard only - contact us if you need to pay via AmEx for a non-USD order!
Yes - VidaBox does offer pricing for both bulk orders, as well as resellers. To:
Yes! As a true manufacturer with in-house design, engineering, and manufacturing all "under one roof" - we can certainly provide custom designs to meet your special requirements!
To start a custom request, simply:
One of our application engineers will reach out to you to start the process, typically within the same or next business day!
There are two (2) easy ways to track your order:
There are two (2) easy ways to get a copy of your invoice:
Once an order is placed, all orders are automatically sent to one of our many international warehouses for immediate fulfillment. In stock items are typically shipped the same or next business day, followed by a tracking number sent to you via email!
There are two (2) easy ways to track your order:
During checkout, multiple shipping options are typically offered with different shipping speeds. Those shipping estimates are typically correct. For reference, typical delivery times for:
If your order hasn't been picked up by the carrier yet, we may be able to upgrade to an expedited service at an additional cost. Note that this may not be possible if a tracking number has already been assigned and is en route. Please contact us ASAP to see if faster options are available.
For EU and UK, we do offer free shipping for orders above 100 Euros and 100 GBP, respectively.
In other regions, shipping is quoted as-is by each carrier.
To minimize shipping costs, you can use your own UPS, FedEx, or DHL shipping account - or arrange for local pickup in our Plainview, NY (USA) and Vaughan, ON (Canada) warehouses!
Absolutely! For orders placed on our US / International warehouse, you can enter in your own account numbers for shipping during checkout, for:
* - Note: To use your UPS account, we require both the account number and a matching billing postal code.
There are two (2) easy ways to get a copy of your invoice:
Sure - we can accept phone orders if ordering via our website is not preferred. Note that we still require the same exact info as all orders are placed via our web interface, so that orders can be quickly shipped via our integrated services. Therefore, we recommend ordering via the web - or just give us a call and we'd be happy to step you through any questions that pop up during the online ordering process!
Yes, VidaBox can accept POs, but payment is generally required before products are shipped out via credit card, ACH, or check payment methods - or if other payment arrangements have been made in advance. Please contact us if you'd prefer to order via PO.
As a direct-to-user manufacturer, we generally do not offer NET terms to companies. NET terms is typically only available for education institutions, federal, state, or local government entities - or products can be purchased through resellers to receive NET terms. Please contact us to discuss the best options and tradeoffs for each method.
Yes - VidaBox does offer pricing for both bulk orders, as well as resellers. To:
We currently accept Visa, Mastercard, Discover, and American Express for all USD transactions online, as well as ACH, check, or wire trasfer payment for POs and other non-online orders. For international / foreign currency orders, we accept Visa and Mastercard only - contact us if you need to pay via AmEx for a non-USD order!
Absolutely! We can convert your order's total and bill in USD to use American Express. Special processing is required on our end - please contact us so that we can make special arrangements.
Unfortunately, we do not directly accept Paypal at this time, but for your convenience - we can accept Paypal issed debit cards as payment, which are linked to your Paypal balance.
Yes - as an alternative to credit cards, we can accept ACH and check payments for any USD order (this is typically offered for orders placed via PO.)
For international wire transfers, note that each incoming international payment incurs a US$50 charge by our local bank. This fee will be absorbed by us for orders over US$2500, and passed onto the payor for orders less than $2500. Thus, for small orders, we encourage the use of a credit card to avoid this unnecessary fee.
All VidaBox products offer a full 30-day money back guarantee! If you're not satisfied with your purchase for any reason, a return can be easily started by clicking here.
All VidaBox, VidaMount, VidaCharger, VidaPower, and DataCharger branded products offer a minimum 1 year warranty worldwide. For products sold and shipped to the EU or UK, we offer a 2 year warranty for those regions. Please contact us if you need product support or warranty services during this time!
Absolutely! For fastest processing speed, we recommend handling the exchange or swap as follows:
Rated 4.9/5 - Over 40k installs and counting!
Worldwide Distribution 30-Days Money Back Guarantee 40K+ Happy Installs & Counting Designed in New York, USA
Worldwide Distribution
30-Days Money Back Guarantee
40K+ Happy Installs & Counting
Designed in New York, USA
Products
